Panelist- National Communication Association
Panelist for “Language and Social Interaction Scholarship: Affirming and Reshaping the Coalition”
Guest Speaker- APCO 2024
Guest Speaker at APCO 2024- Conversation Training for Speaking with Behavioral and Mental Health Callers
With increased attention on behavioral health callers, emergency call takers need better preparation for interacting with callers exhibiting mental or behavioral health breakdowns. In this session, we first identify unique challenges when interacting with a caller in mental distress. Then, participants will take part in an interactive training session on speaking with callers exhibiting behavioral and mental health episodes, such as experiencing PTSD, a caller preparing to jump, and a third-party caller phoning about a loved one. By the end of the session, participants will learn the importance of self-regulation, how to identify language practices that shape outcomes and ways of using your calls to find best practices for future in-house training.
Seminar- Center for Advanced Studies in Language and Communication (CASLC)
The Centre for Advanced Studies in Language and Communication (CASLC) at the University of York is delighted to be hosting a talk by Dr. Heidi Kevoe-Feldman, entitled: "The arc of the emergency call: Finding human-agency and actions that shape police outcomes." This event is virtual.
Seminar- Crisis Intervention Team Training (Private)
Communication for public safety professionals- a crisis intervention team training for the Somerville Police. This event is private.
Contact us to book a private training for your agency.
Read about Dr. Heidi’s Recent Projects
Training Seminars for Public Safety Professionals